At ProStreamGFX, we take pride in delivering high-quality digital products and custom design services for streamers. Since our products are digital and downloadable, please read our refund policy carefully before making a purchase.
1. Digital Products (Overlay Packages, Templates, etc.)
All sales of digital downloadable products are final. Due to the nature of digital content, we do not offer refunds once the files have been downloaded or delivered.
However, we may consider refunds in the following rare cases:
- You purchased the same product twice by mistake.
- You were unable to download the product due to a technical issue on our end, and we could not resolve it.
If you believe your case qualifies, contact us within 3 days of purchase with your order details.
2. Custom Design Services
For custom overlay orders, refunds are handled case-by-case, based on the progress of the work:
- Before Work Begins: Full refund available.
- After Initial Concepts Sent: 50% refund.
- After Final Files Delivered: No refund.
We strive for full client satisfaction, and revisions are available to ensure you’re happy with the result.
3. File Corruption or Missing Files
If the downloaded files are corrupted, incomplete, or missing:
- Contact us immediately.
- We will send a fresh, working link within 48 hours at no additional charge.
4. Unauthorized Payments or Disputes
If you notice any unauthorized transaction, contact us before opening a dispute with your payment provider. We are happy to investigate and assist.
5. Contact Us
For refund questions or requests, please contact:
📧 Email: info.prostreamgfx@gmail.com
🌐 Website: https://www.prostreamgfx.com