Refund Policy
At ProStreamGFX, we take pride in delivering high-quality digital products. Please read our policy carefully before purchase.
Last Updated: 20251. Digital Products
Due to the nature of digital content (instant access), we generally do not offer refunds once the files have been downloaded. However, we may consider refunds in these rare cases:
- You purchased the exact same product twice by mistake.
- You were unable to download the product due to a technical issue on our end, and our support could not resolve it.
*Contact us within 3 days of purchase if you believe you qualify.
2. Custom Design Services
For custom overlay orders, refunds are handled on a case-by-case basis depending on how much work has been completed:
- Before Work Begins: 100% Full Refund.
- After Initial Concepts Sent: 50% Refund.
- After Final Files Delivered: No Refund.
We strive for full client satisfaction. Revisions are always available to ensure you are happy with the final result.
3. File Corruption & Issues
If your downloaded files are corrupted, incomplete, or missing assets:
- Contact us immediately.
- We will send a fresh, working download link within 48 hours at no additional charge.
4. Unauthorized Payments
If you notice any unauthorized transaction, please contact us before opening a dispute with your payment provider (PayPal/Stripe). We are happy to investigate and resolve these issues directly and quickly.
Questions?
If you have specific questions about a refund request, please email us with your Order #.
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